We're here to help with questions, feedback, technical support, partnership inquiries, and anything else related to ReefTrace Live™. Whether you're a reef keeper using our app, a local fish store interested in Plaza listings, or a potential partner exploring collaboration opportunities, we'd love to hear from you.
App Support
Need help with a feature? Experiencing technical difficulties? Have suggestions for improvements? Our support team is dedicated to ensuring ReefTrace Live™ works seamlessly for your reef keeping needs.
Common Support Topics
Parameter logging questions, data syncing issues, image upload problems, search functionality, account management, subscription questions, feature requests, and general troubleshooting.
Before contacting support, check if your question is answered in our comprehensive help documentation and FAQ section within the app. Many common questions have detailed answers readily available.
Critter Identification Requests
Can't identify something in your reef aquarium? While our critter ID library is extensive, occasionally truly unusual organisms appear that aren't in the database. Submit identification requests with clear photographs and detailed descriptions.
Include multiple photos from different angles if possible, size estimates, where in the tank you found it, observed behaviors, and how long it's been present. The more information you provide, the easier identification becomes.
Our team, backed by Melev's Reef expertise and connections throughout the reef keeping community, will work to identify your mystery critter and may add it to the library for future reference.
Business Inquiries
Local Fish Store Partners
Interested in joining ReefTrace Plaza or being listed in the LFS Finder? We partner with quality local fish stores that share our commitment to sustainable practices, excellent customer service, and supporting the reef keeping community.
Partnership benefits include increased visibility to engaged reef keepers in your area, direct connection with motivated buyers, and integration into a platform dedicated to supporting local businesses. Contact us to learn about partnership requirements and getting your store listed.
Vendor and Manufacturer Partnerships
Coral propagators, livestock vendors, equipment manufacturers, and related businesses—we're interested in partnerships that provide genuine value to reef keepers. Let's discuss how ReefTrace Live™ can help connect you with our engaged user community.
Reef Club Partnerships
Regional reef clubs play vital roles in their communities through education, frag trading, group purchases, and social connections. We offer partnership opportunities for reef clubs to enhance member benefits and increase visibility to potential new members in their areas.
Media and Press
Media professionals, bloggers, and content creators covering reef keeping, aquarium technology, mobile apps, or related topics—we're happy to provide information, arrange interviews, or discuss partnership opportunities for valuable content.
Feedback and Suggestions
ReefTrace Live™ evolves based on user feedback and the changing needs of the reef keeping community. We actively seek input from reef keepers at all experience levels about desired features, interface improvements, content additions, and new capabilities.
Your perspective as an active user is invaluable for guiding development priorities. Whether you have a quick suggestion or a detailed feature proposal, we want to hear it. The best ideas often come from reef keepers solving real problems in their daily aquarium management.
Employment and Collaboration
Passionate about reef keeping and technology? We occasionally seek talented individuals for various roles: app development, content creation, customer support, marketing, and business development. Check our careers page for current opportunities or submit your information for future consideration.
Social Media
Connect with ReefTrace Live™ on social media for daily tips, featured user tanks, product highlights, community spotlights, and quick updates. Join the conversation, share your reef photos, ask questions, and engage with fellow reef keepers in our growing online community.
Get in Touch
Use the contact form below to reach the appropriate team based on your inquiry type. We strive to respond to all inquiries within one business day. For urgent technical support issues affecting app functionality, please indicate the urgency in your message subject line.
Thank you for being part of the ReefTrace Live™ community. Whether you're troubleshooting a technical issue, proposing a partnership, requesting critter identification, or simply sharing feedback about your experience, we look forward to hearing from you.
Together, we're building a platform that helps reef keepers succeed, supports local businesses, and strengthens the reef keeping community worldwide.